Question 1

Tone Master Restorations and Rewinds -- Current Turnaround Time

Accepted Answer

As of December 1, 2025, rewinds or restorations generally ship within 3 weeks from the day your order is received.

Question 2

Tone Master Restorations and Rewinds -- Ordering Process Overview

Accepted Answer

Because of the variables of Restoration work, including labor, materials availability and testing, the time from placing your initial order to delivery can vary. During the process, we will be in contact with your if there are any drastic changes estimated in delivery time.
As a baseline, our order process is normally as follows:

Complete the form at the bottom of the RESTORATIONS & REWINDS page.
Submit the form.
Shortly after successfully submitting the form, you will receive a confirmation email, confirming your order.
Within 24 hours of receiving your confirmation email, you will receive a follow-up email from info@tonemaster.net containing any questions we may have related to your order. If there are no questions related to your order, this email will contain a price quote, and the estimated turn around time of your restoration or rewind.
Once you approve the time and cost estimate, you will receive order payment instructions via email. A 50% deposit is required for all restorations and rewinds.
Once the Pickup arrives at the shop, Tone Master will then schedule the work order.
Once your order is completed, you will receive an email requesting final payment with return shipping fees and  tracking information.

Question 3

Tone Master Restorations and Rewinds -- Return Policy

Accepted Answer

The restoration and rewind purchase process will involve thorough Q&A with our valuable customers as to their exact needs. Your Tone Master restoration or rewind will provide exactly what you are looking (or listening) for. So no, unfortunately we cannot rework a restoration or rewind.

FREQUENTLY ASKED QUESTIONS

Tone Master Restorations and Rewinds -- Current Turnaround Time

Tone Master Restorations and Rewinds -- Ordering Process Overview

Tone Master Restorations and Rewinds -- Return Policy